KIZUNA Japanese Academy (“KIZUNA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data when you visit our website or take part in our online Japanese lessons.
Business operator: [ Your business / trading name ]
Contact: kizuna.jpn.academy@gmail.com
Address: [ Your business address ]
1. Information we collect
We collect only the information we need to provide and improve our lessons. This may include:
- Contact details — your name and email address, provided when you book a trial lesson or contact us.
- Booking information — the dates, times, and teacher you choose, managed through our scheduling tool (TimeRex) and Google Meet.
- Learning information — your Japanese level, goals, and lesson preferences, so we can tailor your lessons.
- Payment-related information — records of the plan you select and payments made. Card details are handled by our payment provider, not stored by us directly.
- Technical data — basic information collected automatically when you visit our website, such as your browser type and pages viewed, where applicable.
2. How we use your information
We use your personal data to:
- Arrange, confirm, and deliver your lessons and trial lessons;
- Prepare lesson materials suited to your level and goals;
- Respond to your enquiries and provide student support;
- Process payments and manage your plan;
- Send you important information about your bookings; and
- Improve our website and services.
We do not sell your personal data, and we do not send marketing emails without your consent.
3. Legal basis for processing (GDPR)
Where the EU General Data Protection Regulation (GDPR) or the UK GDPR applies to you, we process your personal data on the following legal bases:
- Performance of a contract — to provide the lessons and services you have requested;
- Consent — where you have given us permission, for example to contact you or to send optional updates. You may withdraw your consent at any time;
- Legitimate interests — to operate, maintain, and improve our services in a way that does not override your rights; and
- Legal obligation — where we must keep certain records to comply with the law.
4. Sharing your information
We share your data only with trusted service providers who help us run our lessons, and only to the extent necessary. These may include our scheduling tool (TimeRex), our video platform (Google Meet / Google Workspace), and our payment provider. These providers process your data on our behalf under their own privacy and security terms.
We do not share your personal data with third parties for their own marketing purposes.
5. International data transfers
Because our teachers are based in different countries (for example, Spain and Japan) and we use online tools, your data may be processed outside your country of residence, including outside the European Economic Area (EEA). Where this happens, we take reasonable steps to ensure your data continues to be protected in line with this policy and applicable law.
6. Data retention
We keep your personal data only for as long as necessary to provide our services, to comply with our legal obligations, and to resolve any disputes. When your data is no longer needed, we delete or anonymise it.
7. Your rights under GDPR
If the GDPR or UK GDPR applies to you, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you;
- Rectification — ask us to correct inaccurate or incomplete data;
- Erasure — ask us to delete your data (“right to be forgotten”), where applicable;
- Restriction — ask us to limit how we use your data;
- Portability — receive your data in a portable format;
- Objection — object to certain types of processing; and
- Withdraw consent — where processing is based on consent, withdraw it at any time.
To exercise any of these rights, please contact us at kizuna.jpn.academy@gmail.com. You also have the right to lodge a complaint with your local data protection authority.
8. Cookies
Our website may use cookies or similar technologies to help it function properly and to understand how visitors use it. You can control or disable cookies through your browser settings. Some third-party tools we use (such as our scheduling and video platforms) may set their own cookies, governed by their respective privacy policies.
9. Children’s privacy
We welcome children as students. Where a student is a minor, we ask that a parent or guardian makes the booking and provides consent on the child’s behalf. We collect only the information needed to provide lessons and treat it with the same care described in this policy.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at kizuna.jpn.academy@gmail.com.